Shipping policy
1. SHIPPING
Shipping costs are calculated at checkout and may vary depending on destination and selected shipping method.
Shipping fees typically start from $4.90 but may vary by region.
2. ORDER PROCESSING TIME
Orders are typically processed within 1β2 business days.
During peak periods (such as holidays or special promotions), processing times may be slightly extended.
You will receive a confirmation email once your order has been shipped.
3. ESTIMATED DELIVERY TIMES
Estimated delivery times (business days):
| Region | Estimated Delivery Time |
|---|---|
| πΊπΈ United States | 3β12 days* |
| π¦πΊ Australia | 4β12 days |
| π¨π¦ Canada | 3β15 days |
| πͺπΊ Europe | 3β13 days |
| π¬π§ United Kingdom | 4β12 days |
| π―π΅ Japan | 6β8 days |
| π³πΏ New Zealand | 3β12 days |
| π°π· South Korea | 10β12 days |
| π South America | 12β18 days |
| π Africa | 12β15 days |
*Delivery times may vary for remote areas (e.g., Alaska, Hawaii, or rural regions).
Delivery times are estimates and not guarantees.
4. CUSTOMS, DUTIES & TAXES
For international orders, customs duties, taxes, or import fees may apply depending on your countryβs regulations.
These charges are determined by local authorities and are the responsibility of the customer.
If customs fees are required, the carrier may contact you directly for payment.
5. REFUSED OR UNCLAIMED SHIPMENTS
If a shipment is refused or unclaimed and returned to us:
β’ A refund may be issued once the package is received back
β’ Original shipping costs are non-refundable
β’ Return shipping and customs charges (if applicable) may be deducted from the refund
If a package is abandoned at customs and not returned to us, we may be unable to issue a refund.
6. LOST OR DELAYED PACKAGES
If your package appears lost:
Please contact us at support@tryova9.comΒ with your order number.
We will investigate the shipment with the carrier and assist you in resolving the issue.
We are not responsible for delays caused by:
β’ Customs clearance
β’ Carrier delays
β’ Natural events
β’ Strikes or transportation disruptions
However, we will make reasonable efforts to assist in locating your shipment.
7. DAMAGED ITEMS
If your order arrives damaged:
Please contact us within 7 days of delivery at support@tryova9.com
Include:
β’ Your order number
β’ Clear photos of the damaged product and packaging
We will arrange a replacement or appropriate resolution.
8. INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping details.
If incorrect or incomplete information is provided and the package is delivered to the supplied address, we cannot guarantee replacement or refund.
If a package is returned due to incorrect address details, additional shipping fees may apply for reshipment.
9. CONTACT INFORMATION
OVA9
Operated by MB ISORO
Email: support@tryova9.com
Phone: +37062403242 (temporarily unavailable)